Frequently Asked Questions
Q: How much do you charge for lessons?
A: A full breakdown of our fees can be found here. All lesson fees are payable by monthly Direct Debit via our partner GoCardless.
Q: How long do I sign up for?
A: When you sign up with us, it’s a continuous agreement, so there is no set end date. This is because learning a musical instrument is a long-term commitment and a process of continuous improvement so it would be wrong to set the expectation of an end date.
However, during the period of your first four lessons you can cancel at any time and pay only for lessons up until that point. After this you can cancel your lessons at any time by giving us one months notice in writing.
Q: How long is each lesson?
A: A lesson is normally 30 minutes however we are happy to also offer 60 minute lessons if you would prefer.
Q: How old does my child have to be to have lessons?
A: Our Grouped, Paired and Individual lessons are available from Age 5 upwards. We also offer a range of classes specially designed for younger musicians. Our “Mini Maestros” classes cater for ages 4 and up. See our Mini Maestros page for more information.
Q: Do you teach adults too?
A: Absolutely, yes! We currently teach a large number of adults. Some of these came to us as complete beginners, others were already accomplished musicians, and some were returning to music lessons later in life. Whatever your situation, we can help. Please note that adult lessons are typically offered as Individual or Paired.
Q: What days and times are you open?
A: Our main opening times are Tuesday-Friday, 3:30-8pm. We are also open at various other times depending on demand. Please contact us if you want to know about a specific day.
Q: Will I need my own instrument?
A: Yes, you will. Home practice between lessons is an important part of learning a musical instrument, so you will need an instrument to learn and practice on. Piano, keyboard and drum lessons take place using our instruments, but you will still need access to one of your own for your home practice. If you are learning a smaller instrument such as guitar, or a woodwind or brass instrument you will need to bring this with you for lessons.
Q: Can I just pay cash for each lesson?
A: We operate a monthly direct debit scheme provided by our partners GoCardless. The benefit for our customers is that all payments made to us are covered by the Direct Debit Guarantee, a series of protections against fraud and payments made in error making Direct Debit the UK’s safest payment method.
We will accept cash payments in certain circumstances however lessons must be paid for in month blocks in advance the same as if paying by Direct Debit. You will be invoiced for your lessons at the start of each month. Please speak to us direct if this is something you would like to do.
Q: Can I still take lessons if I can’t read music?
A: Most people that come to us can’t read music before they start their lessons. Learning to read the music is part of learning an instrument, so you will learn this skill as you progress through your lessons.
Q: What happens if I miss a lesson?
A: If you are able to give us at least 24 hours notice that you are unable to attend a lesson we will do our best, depending on availability, to reschedule you to a more convenient time. This may mean joining a different group, or even having your lesson with a different teacher to normal.
If we are unable to reschedule your lesson we will provide the option of a refund for that lesson providing enough notice was given.
We will not be able to reschedule any session that you fail to attend, or cancel at less than 24 hours notice.
If you are unable to attend the premises but feel able to still have your lesson we will offer the opportunity to have your lesson online instead. Usually this would still need to be at the same time as your normal lesson but please speak to us and we can explore options with you.
Q: Do lessons run in the school holidays?
A: Sometimes. We are closed during all half-term holidays, and at Christmas. At Easter we close for two weeks, and in summer we open at the start and end of the holiday. We only close for a three week period in the summer to keep the gap between lessons as short as possible. This closure allows us to perform maintenance on our premises and also run a variety of summer holiday clubs and activities.
We publish our schedule of teaching weeks annually each summer to help you plan ahead. This details all of the weeks when we are open, and which are holiday weeks. You can find this here.
Q: What if I am ill, or go on holiday outside of the published holiday weeks?
A: This would be treated as a missed lesson – see the “What happens if I miss a lesson?” above.
Q: Can I have a trial lesson?
A: Experience tells us that one trial lesson is unlikely to be enough for you to decide whether the instrument, group and teacher are right for you. We operate on the first four lessons acting as a trial period, during which you can choose to cancel your lessons at any time. Should you decide to exercise this right, we will only make a charge for any lessons scheduled up to that point (including any scheduled within 24 hours of the time you give notice).
Q: What happens if I need to make a permanent change to my lesson day or time?
A: If you ask us, we will do our best to accommodate changes within our schedule. In some circumstances this may require you to change to a different tutor, as not all of our tutors work every day.