Frequently Asked Questions
Q: How much do you charge for lessons?
A: A full breakdown of our fees can be found here. All lesson fees are payable in advance by monthly Direct Debit via our partner GoCardless. We offer two options for payment dates – either the 1st or the 15th of each month.
Q: How long do I sign up for?
A: When you sign up with us, it’s a continuous agreement, so there is no set end date. This is because learning a musical instrument is a long-term commitment and a process of continuous improvement so it would be wrong to set the expectation of an end date.
However, during the period of your first four lessons you can cancel at any time and pay only for lessons up until that point. After this you can cancel your lessons at any time by giving us four weeks notice in writing.
Q: How long is each lesson?
A: A lesson is normally 30 minutes.
Q: How old does my child have to be to have lessons?
A: Our Grouped, Paired and Individual lessons are available from Age 7 upwards. We also offer a range of classes specially designed for younger musicians. Our “Mini Musicians” classes cater for ages 5 and up. See our Mini Musicians pages for more information.
Q: Do you teach adults too?
A: Absolutely, yes! About 30% of people attending our centre for lessons each week are adults. Some of these came to us as complete beginners, others were already accomplished musicians, and some were returning to music lessons later in life having played in their younger days. Whatever your situation, we would hope we can help. Please note that adult lessons are typically offered as Individual or Paired.
Q: What days and times are you open?
A: Our current opening hours can be found here.
Q: Will I need my own instrument?
A: Yes, you will. Home practice between lessons is an important part of learning a musical instrument, so you will need an instrument to learn and practice on. Piano, keyboard and drum lessons take place using our instruments, but you will still need access to one of your own for your home practice. If you are learning a smaller instrument such as guitar, or a woodwind or brass instrument you will need to bring this with you for lessons.
Q: Can I just pay cash for each lesson?
A: This is not an option we offer. Instead we operate a monthly direct debit scheme provided by our partners GoCardless. The benefit for our customers is that all payments made to us are covered by the Direct Debit Guarantee, a series of protections against fraud and payments made in error making Direct Debit the UK’s safest payment method.
Another benefit of using this automated system is that this keeps our administration costs to a minimum, enabling us to keep lesson prices down.
Q: Can I still take lessons if I can’t read music?
A: Most people that come to us can’t read music before they start their lessons. Learning to read the music is part of learning an instrument, so you will learn this skill as you progress through your lessons.
Q: What happens if I miss a lesson?
A: If you are able to give us adequate notice that you are unable to attend a lesson, we will do our best (depending on availability) to reschedule you to a more convenient time. This may mean joining a different group, or even having your lesson with a different teacher to normal. Regrettably we are unable to carry over any lessons from one week to the next.
Any lessons that cannot be rescheduled within the same week will usually be lost. We will not be able to reschedule any session that you fail to attend, or cancel at less than 24 hours notice.
Q: Do lessons run in the school holidays?
A: Sometimes! We are closed during all half-term holidays, and at Christmas. At Easter we close for two weeks, and in summer we open alternate weeks. We do not close over the Summer because we believe that longer breaks from lessons can be detrimental to the learning process.
We publish our schedule of teaching weeks annually each summer to help you plan ahead. This details all of the weeks when we are open, and which are holiday weeks. You can find this here.
Q: What if I am ill, or go on holiday outside of the published holiday weeks?
A: This would be treated as a missed lesson – see the “What happens if I miss a lesson?” above.
Q: Can I have a trial lesson?
A: Experience tells us that one trial lesson is unlikely to be enough for you to decide whether the instrument, group and teacher are right for you. Under the terms of our contract, the first four lessons act as a trial period, during which you can choose to cancel your lessons at any time. Should you decide to exercise this right, we will only make a charge for any lessons scheduled up to that point (including any scheduled within 24 hours of the time you give notice).
Q: What happens if I need to make a permanent change to my lesson day or time?
A: If you ask us, we will do our best to accommodate changes within our schedule. In some circumstances this may require you to change to a different tutor, as not all of our tutors work every day.